Using Monthly KPI Dashboards to Improve Your Medical Practice Performance
Lead, Follow, or Get Out of the Way! When used correctly, medical practice KPI dashboards can help you lead discussions in management meetings, help you summarize and follow important metrics in your revenue cycle, and get unprofitable or inefficient operations out of your way.
This article was featured in the April 2016 Issue of MD News Minnesota, a publication “about + from + for physicians”. Click the image to view as a PDF.
Lead, Follow, or Get Out of the Way! Summary: When used correctly, medical practice KPI dashboards can help you lead discussions in management meetings, help you summarize and follow important metrics in your revenue cycle, and get unprofitable or inefficient operations out of your way.
Key Performance indicators (KPIs)
KPIs are measurements used by practice administrators or finance committees to evaluate performance in specific areas of a medical practice. Measuring performance, making comparisons and acting on opportunities are vital to the success of your medical practice.
Taking the time to collect the data and calculating the KPIs isn’t enough. The information should be shared with decision makers and individuals who can actually impact the data. The challenge is in creating monthly dashboards that are distributed and reviewed in a timely manner. Your physicians want to (and should) focus on their patients, but they also need to understand trends and patterns in order to make key business or scheduling decisions. We’ve found the following financial and clinical dashboards to be effective in identifying areas for improvement in any medical practice.
A practice’s financial statements are the starting point for any financial KPI. Revenue, operating expenses and profit or loss should be compared to prior periods and your budget to help judge the viability of the organization. Additionally, accounts receivable is an important metric. Take special consideration of the percentage of accounts receivable that is over 90 days. Knowing your payer mix and identifying any shifts are also keys to anticipating future cash flow. Comparing charges, receipts and contractual adjustments to previous months and years helps identify any seasonality that may occur in the practice.
Evaluating physician productivity is a fundamental indicator that should be reviewed monthly. Comparing practice and individual work relative value units by month can help you understand fluctuations in cash receipts. Using national benchmarks for comparison will help identify potential capacity issues. Many physician compensation programs are based on productivity, so measuring monthly and providing the data to the physicians eliminates much of the surprise that may come after the compensation is calculated.
Putting Your Dashboards into Action
Even a simple one-page dashboard can help identify areas of opportunity in a timely, relative and actionable manner. There is also a lot of comparable medical practice data available. Use this to compare your clinic to others in your regional marketplace and specialty area.
Data — especially financial data — can be overwhelming during monthly management meetings. The phrase “paralysis by analysis” comes to mind. But with simple yet sophisticated dashboards, your management team can easily spot trends, address changes that need to be made and ultimately drive better profitability in your medical practice.
Where to Begin? Contact Us
For more information on how to set up effective dashboards in your medical practice, contact Annette Dunn. Annette and our healthcare team can discuss your specific goals and how these dashboard reports can be used to clarify important operational and financial decisions for your management team.