Recap of 2015-2016 Healthcare Management Educational Series (HMES)

HMES: A collaborative series of educational events that equip your management team with a blend of financial, operational and compliance guidance to clarify complex healthcare industry challenges and accelerate growth in your medical practice. Top MGMA presenters and experts from across the country are brought to Minneapolis in order to lead a discussion on best practices for independent medical practice management.

Libby Hornibrook February 12, 2016
This seminar was by far one of the most beneficial seminars I have attended.2014 HMES Attendee Zach Giebler, Practice Administrator | OSR Physical Therapy
Health Management Educational Series_Logo_300x150
What is HMES? A collaborative series of educational events that equip your management team with a blend of financial, operational and compliance guidance to clarify complex healthcare industry challenges and accelerate growth in your medical practice. Top MGMA presenters and experts from across the country are brought to Minneapolis in order to lead a discussion on best practices for independent medical practice management. 
  • In-depth, interactive and informative for CEOs, CFOs, Administrators and physician shareholders.
  • Learn from the best, featuring nationally-recognized presenters and panel discussions.
  • Network with peers and professionals across the Twin Cities and Greater Minnesota medical community.

Session 01: Roadmap | November 19

RecapTopic + Learning ObjectivesKeynote Speaker


Develop a Medical Practice Roadmap to Thrive, Not Just Survive

How often have we heard someone say something like “we’ve been doing it that way for 20 years . . .”? The truth is, we too often depend upon traditions, emotions and shareholder politics to make critically important business and management decisions for which we will likely stand accountable in the future. And while no system is perfect, the use of evidence in the form of data and statistics can significantly increase the probability that our management decisions will turn out well.

Evidence based management (EBM) is a global management concept that employs practical applications such as process mapping, cause and effect analyses, deployment platforms, critical thinking and decision theory. In this session, Frank Cohen will take you on a journey that will likely change the way you do business in the future.

Attendees will receive a complete tool box, including documentation, worksheets, templates, sample reports and all pertinent collateral material necessary to understanding EBM and how they can create a better environment where all leaders can trust and embrace the best ideas to improve their medical practice.

Learning Objectives

  • Understand the global concept of EBM
  • Learn about EBM components and how they contribute to the whole
  • Understand the difference between simple and complex systems
  • See the importance of decision theory within the EBM environment
  • Create EBM models for any business
  • Applications for EBM the medical practice to create your roadmap and thrive!

Frank Cohen, MPA, MBB
DoctorsManagement | Knoxville TN

Recognized as one of the top speakers and trainers in the healthcare industry, Frank Cohen is a frequent MGMA presenter and expert in all aspects of practice analytics, process improvement and evidence-based management.

Frank's area of expertise is in providing meaningful assistance to healthcare organizations in the areas of process improvement, compliance, quality and profitability.  His clients range from solo docs to practices with over 1,000 physicians, academic medical centers, cancer clinics and national associations such as MGMA and AMA. He has worked with physicians and practices in nearly 60 different specialties and in every state.

Session 02: Hidden Profit | December 10

RecapTopic + Learning ObjectivesKeynote Speaker

Applying Change to Capture Hidden Profit

Does it feel like the nation’s ongoing struggle with industry contraction is knocking on your door? Are you wondering how healthcare reform will affect your practice? This is no time to go into retreat mode. In this high energy educational session using an in-depth and practical how-to approach, Elizabeth Woodcock will explore how today’s successful medical practices are tackling the challenges of consumer-directed healthcare plans and rising numbers of uninsured.

Get energized and help your medical practice thrive – not just survive – these turbulent economic times. Learn how to capture potentially missed profit opportunities through practical, hands-on examples of best practices in implementing tactics to address overlooked coding opportunities, reduce costs and improve efficiency.

Learning Objectives

Take this session’s tactics back to your practice to better your bottom line. You’ll come away geared up to implement effective tactics to:

  • Capture overlooked coding opportunities
  • Improve efficiency and patient flow
  • Contain costs
  • Establish patient financial clearance protocols
  • Improve time-of-service collections
  • Enhance patient collections
  • Reduce no-shows
  • Prevent and manage denials

Session 03: Business Intelligence | January 14

Topic + Learning ObjectivesKeynote Speaker

Business Intelligence Within Reach

Better data, better decisions. If only it were that easy. But with Nate Moore’s training, you can generate the type of business intelligence that keeps your Key Performance Indicators (KPIs) in your medical practice in front of you and your management team. Being able to access this information with less frustration will open up new conversations within your practice as you apply your roadmap and capture profit opportunities.

The abundance of data can be viewed as a burden or a blessing depending on your mastery of data manipulation. This session will demonstrate several models to create interactive, customized reports for your medical practice. It will begin with Excel Pivot Tables that sort, filter, group and chart data. Next, Nate will demonstrate how to connect those Excel reports to a SQL Server so that when the data changes, the reports and charts automatically update every time Excel is opened. Finally, there will be an introduction to SQL Server Reporting Services (SSRS) to schedule email alerts and create webpages that show just what you need to know, when you need to see it.

Learning Objectives

  • Differentiate three models for creating customized reports for medical practices.
  • Analyze Excel, SQL Server and SSRS custom reports.
  • Leverage applications for each reporting model in your practice environment.

Nate Moore, CPA, MBA, FACMPE
Moore Solutions | Salt Lake City, UT

Nate Moore, CPA, MBA, FACMPE speaks, consults, records, and writes about business intelligence, data mining, SQL Server and Microsoft Excel in medical practices throughout the country. His presentations consistently receive top marks as powerful, entertaining tools that can be used in the clinic immediately. Nate’s consulting focuses on mining and leveraging medical practice data into actionable knowledge.

Nate’s first book, Better Data, Better Decisions: Using Business Intelligence in the Medical Practice, written with Mona Reimers, is an MGMA best-seller. The book is packed with visual examples of how practices are using data to drive productivity improvements and better patient care. Elizabeth Woodcock says, “Quite simply, this book will change the way you think about data, how to capture it and how to analyze it. I rarely see a book that I can legitimately call a ‘game changer’ but this is certainly one of them… Read it; treasure it.”

Mary Pat Whaley calls Nate, “one of the great gurus of data in the place where healthcare begins – in the physician practice.”

Nate speaks around the country to medical practice executives about using Excel in their practices. Nate creates a series of powerful Excel Videos demonstrating how to use Excel in a medical practice. Excel Videos have been viewed tens of thousands of times by practice managers across America. He moderates the Excel Users MGMA Community, the online resource for practice administrators to collaborate about Excel. He writes articles for magazines like MGMA’s Connexion and for HBMA’s Billing.

Session 04: Take Action | February 11

RecapTopic + Learning ObjectivesKeynote Speakers


Take Action Where You Have The Most to Gain

Now that you have the tools, learn where to implement them to unlock opportunity for growth in your medical practice. In session one, you learned how to create a custom roadmap. In session two, tactical methods to capture hidden profit and improve efficiency were developed. In session three, you were given practical training into using business intelligence to extract the data you need to make decisions and course corrections.

In session four, Gary Cavett, Libby Hornibrook and Annette Doebler of DS+B will demonstrate how you use all of this to identify your Key Performance Indicators (KPIs) and isolate which areas are your top priority for continued and systematic improvement. By comparing your data with appropriate industry benchmarks, you can uncover which areas have the most benefit to gain and then implement your specific plan of action. The end result will be a set of improvement strategies, based on your KPIs, to increase revenues, minimize costs and develop operational efficiencies in your medical practice.

Learning Objectives

  • Identify the Key Performance Indicators (KPIs) specific to your medical practice.
  • Using comparative data, you can determine how you stack up to other medical practices and industry benchmarks.
  • Isolate the top areas in your operations to target where you have the most to gain.
  • Develop budgets, projections and plans that you can communicate to your management team that will make the most difference.
  • Take action to increase revenues, minimize expenses and develop operational efficiencies.

Gary Cavett, CPA
Senior Healthcare Consultant | DS+B

With 35+ years of experience in healthcare management consulting, Gary Cavett has dedicated his professional career to help medical practices address three key business areas: increasing revenues, minimizing expenses and developing operational efficiencies.

Libby Hornibrook, CPA
Healthcare Practice Group Leader | DS+B 

Libby leads the specialized team of DS+B professionals in providing assurance, tax, management advisory services, business organization, long-term business planning, corporate and individual tax matters, acquisition and business valuation advice, financing, and developing cash flow models. Her insight, excellent quality of work and team management record is highly-praised by each of our medical practice clients.

Annette Doebler
Healthcare Manager | DS+B 

With 18+ years of professional experience in operations and accounting for medical practice groups, Annette Doebler has an adept perspective on the intersection between shareholders, key medical staff and the financial data. Throughout her professional work and advancement in the field of healthcare management, Annette uses her communication and collaboration skills to explain complex financial and operational data to users across all business areas.

In addition to providing accounting, tax and advisory services to medical practices across the country, the DS+B healthcare team expertise includes developing medical practice analysis software, writing articles for healthcare publications and presenting at regional and national MGMA conferences.