Your Most Valuable Resource: An Invested Team. Building Your Client Service Culture is the Best ROI.
A few things I've learned that have helped me be my best: (1) Be unapologetic in your approach to self-improvement, and take a personalized approach to team development. (2) You have time for what you prioritize. Block team development and coaching off on your calendar just like any other priority, and it’s non-negotiable. (3) The more knowledgeable and cohesive and empowered your team feels when they interact with your clients, the better. It's how great client service "just happens." Check out this write-up, featured in BKR.