Award-Winning Client Satisfaction
Exceptional Client Service Experience
In the most recent survey, DS+B earned a Net Promoter Score (NPS®) of 72.5%, which is on par with some of the most admired companies in the world. For our outstanding score, DS+B (DS&B Ltd.,) was awarded a “Best of Accounting” designation by Inavero, the survey administrator. We are proud to be among the fewer than one percent of all accounting firms in the United States and Canada who earned this award.
“The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality,” says Inavero Founder and CEO, Eric Gregg. “Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business.” On average, clients of the 2017 winners are more than 4x more likely to be satisfied than the industry’s average accounting firm client.
“Our goal is to create an exceptional client experience by being connected, proactive and accessible,” said DS+B Managing Principal, Sean Boland. “That means managing the client’s expectations well and understanding their ongoing business or individual needs. We are connected to the challenges they face and what’s on their mind. We’ve instilled in our managers to be proactive, check-in with the client and make sure everything is updated. Top-of-mind, front-and-center. Being accessible means things move ahead in a timely manner. We give our clients the attention they deserve.”
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. BestofAccounting.com is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
About DS+B | CPAs + Business Advisors
When you consider an accounting firm to partner with for your business, we understand your needs go beyond filing deadlines and technical expertise. You need insight, continuous improvement and a relationship that grows with you. As a team, we do this by being connected, proactive and accessible to your start-up or growing business needs as well as your individual financial goals. With 60+ years in the Minneapolis/St. Paul business community, DS+B provides accounting, audit, tax, valuation, wealth management and advisory guidance that is ideally suited to privately held businesses, their owners, management teams and shareholders.
Marketing Director | DS+B