Award-Winning Client Satisfaction
A Commitment to an Exceptional Client Service Experience
In the most recent client satisfaction survey, DS+B earned a Net Promoter Score (NPS®) of 70.6%, which is on par with some of the most admired companies in the world. To put in reference, our client satisfaction ratings are nearly 3x the accounting industry average NPS® of 24% (2019).
For our outstanding score, DS+B was awarded a “Best of Accounting” designation by ClearlyRated, the survey administrator. Fewer than 1% of all accounting firms in the United States and Canada have earned the Best of Accounting Award for providing remarkable service quality to their clients.
About Best of Accounting™
Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Best of Accounting is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.
Rooted in satisfaction research for business service firms, ClearlyRated’s (formerly Inavero) proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. ClearlyRated partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
About DS+B | CPAs + Business Advisors
When you consider an accounting firm to partner with for your business, we understand your needs go beyond filing deadlines and technical expertise. You need insight, continuous improvement and a relationship that grows with you. As a team, we do this by being connected, proactive and accessible to your start-up or growing business needs as well as your individual financial goals. With 60+ years in the Minneapolis/St. Paul business community, DS+B provides accounting, audit, tax, valuation, wealth management and advisory guidance that is ideally suited to privately held businesses, their owners, management teams and shareholders.
Marketing Director | DS+B