A Commitment to an Exceptional Client Service Experience

In the most recent client satisfaction survey, DS+B earned a Net Promoter Score (NPS®) of 70.6%, which is on par with some of the most admired companies in the world. To put in reference, our client satisfaction ratings are nearly 3x the accounting industry average NPS® of 24% (2019).

For our outstanding score, DS+B was awarded a “Best of Accounting” designation by ClearlyRated, the survey administrator. Fewer than 1% of all accounting firms in the United States and Canada have earned the Best of Accounting Award for providing remarkable service quality to their clients.

“Now more than ever, providing a consistently remarkable client experience is critical for accounting firms,” said ClearlyRated’s CEO Eric Gregg. “All accounting firms attempt to deliver great service – Best of Accounting winners have proven it. I couldn’t be more proud to showcase these service leaders alongside feedback from their actual clients, on ClearlyRated.com and applaud them for their commitment to service excellence at their respective firms!”
“Our goal is to create an exceptional client experience by being connected, proactive and accessible,” says DS+B Managing Principal, Sean Boland. “That means understanding their ongoing business or individual needs. We are connected to the challenges they face and what’s on their mind throughout the year. We’ve instilled in everyone at DS+B to be proactive, check-in with the client and make sure everything is updated. Top-of-mind, front-and-center. Being accessible means we are responsive to their questions or requests – our policy is to reply within 24 hours. We give our business clients the attention they deserve.”

About Best of Accounting™

Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Best of Accounting is the directory of choice for sourcing leading accounting firms with validated satisfaction scores in the US and Canada.

 

About ClearlyRated

Rooted in satisfaction research for business service firms, ClearlyRated’s (formerly Inavero) proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. ClearlyRated partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.

 

About DS+B | CPAs + Business Advisors

When you consider an accounting firm to partner with for your business, we understand your needs go beyond filing deadlines and technical expertise. You need insight, continuous improvement and a relationship that grows with you. As a team, we do this by being connected, proactive and accessible to your start-up or growing business needs as well as your individual financial goals. With 60+ years in the Minneapolis/St. Paul business community, DS+B provides accounting, audit, tax, valuation, wealth management and advisory guidance that is ideally suited to privately held businesses, their owners, management teams and shareholders.

 

Contact Information

Justin Robinette,

Marketing Director | DS+B

(612) 359-9630

JRobinette@dsb-cpa.com

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