MINNEAPOLIS, MINNESOTA – AUGUST 2, 2016 – DS+B is pleased to announce that our team has earned Inavero’s Best of Accounting™ Award for providing superior service to our clients. The Best of Accounting Award winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. On average, clients of winning firms are nearly three times more likely to be satisfied than the industry’s average accounting firm client.
Inavero’s ‘Best of Accounting’ is the nation’s only service excellence award in the accounting industry that leverages third party validated survey responses from accounting firm clients. Fewer than 1% of all accounting firms in the United States and Canada have earned the 2016 Best of Accounting Award for providing remarkable service quality to their clients.
Exceptional Client Service Experience
In the most recent survey, DS+B earned a Net Promoter Score (NPS®) of 64.8%, which is on par with some of the most admired companies in the world. For our outstanding score, DS+B (DS&B Ltd.,) was awarded a “Best of Accounting” designation by Inavero, the survey administrator.
“Our goal is to create an exceptional client experience by being connected, proactive and accessible,” said DS+B Managing Principal, Sean Boland. “That means managing the client’s expectations well and understanding their ongoing business or individual needs. We are connected to the challenges they face and what’s on their mind. We’ve instilled in our managers to be proactive, check-in with the client and make sure everything is updated. Top-of-mind, front-and-center. “
“As a firm, it starts with making time. There’s the same 24 hours in a day for everyone. That’s at the core of being accessible. We teach our people the importance of getting back to the client, and each other, right away so things move ahead in a timely manner and don’t sit. I keep most afternoons open for my clients. So if they need me I’ll have time in the next day or so to give them the attention they deserve,” Sean Boland said.
“Popularity of experience-based online reviews is at an all time high and continues to be the standard at which we hold companies accountable,” said Inavero Founder and CEO, Eric Gregg. “Firms that earn the Best of Accounting Award not only place their clients’ experience with their company in high regard by proactively asking for feedback, they have the scores to prove that they provide remarkable service, topping the charts within their industry. When you’re looking for the right accounting firm to partner with, the winners of this award are the ones to call. We’re proud of the accomplishments of our 2016 award recipients.”
About Best of Accounting™
Best of Accounting recognizes accounting firms that have proven high service quality marks based completely on the ratings given to them by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.
Rooted in service quality research for business service firms, Inavero’s proprietary online surveying software leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
About DS+B | CPAs + Business Advisors
When you consider an accounting firm to partner with for your business, we understand your needs go beyond filing deadlines and technical expertise. You need insight, continuous improvement and a relationship that grows with you. As a team, we do this by being connected, proactive and accessible to your start-up or growing business needs as well as your individual financial goals. With 60+ years in the Minneapolis/St. Paul business community, DS+B provides accounting, audit, tax, valuation, wealth management and advisory guidance that is ideally suited to privately held businesses, their owners, management teams and shareholders.
Marketing Director | DS+B